Customer Rights

    Refund & Cancellation Policy

    Clear, fair terms for ending or adjusting your TECHTEEK subscription.

    Last updated: April 27, 2026

    We're committed to your satisfaction with TECHTEEK and to protecting your rights as a paying customer. This policy explains when refunds are available, how to cancel a subscription, and the conditions that apply to each.

    Refund Policy

    If you have purchased a TECHTEEK subscription and the Service does not work as described, you may request a refund under the following conditions:

    • Your environment cannot run the Service — for example, network policies block essential connections or your devices fall outside our supported environment list, and our support team has confirmed the issue cannot be resolved.
    • Refund requests must be submitted within seven (7) days of the original purchase or activation date — whichever is later.
    • The request must comply with the active Terms & Conditions and reference a valid invoice or order number.
    • Approved refunds are processed to the original payment method within 7–14 business days.

    Non-Refundable Items

    The following are not eligible for refund:

    • Subscriptions used beyond 24 hours after activation, except in the cases covered above.
    • License keys, activation codes, or subscription credits purchased from unauthorized resellers.
    • Customization, integration, or professional services that have already been delivered.
    • Add-on seats consumed during the current billing cycle.

    Cancellation Policy

    Active subscriptions cannot be cancelled mid-cycle except in the following situations:

    • Unsupported environment — your devices, browsers, or network configuration cannot run the Service after our support team's diagnostic review.
    • Plan upgrade — if you wish to move to a higher tier, our team will cancel the existing plan and apply the unused balance as credit toward the new subscription.
    • Downgrade requests are honored at the start of the next billing cycle; the current cycle remains active until its end date.

    How to Submit a Request

    To request a refund or cancel a subscription, contact our support team:

    • Email: support@techteek.net — include your account email, organization name, and order or invoice reference.
    • Contact form: techteek.net/contact — choose "Billing & Subscriptions" as the subject.
    • Phone consultation: available on request, scheduled by our sales team.

    Governing Law

    This Refund & Cancellation Policy forms part of the Terms & Conditions and is governed by the laws of the Hashemite Kingdom of Jordan.

    Need Help?

    Our team is happy to walk you through your options. Reach support@techteek.net or sales@techteek.net for help with your subscription.