Jordan's Platform for Task Management & Support Ticketing
TECHTEEK is the integrated B2B platform built in Jordan that brings project management, support ticketing, and smart self-service into one workspace — trusted by teams across Amman and the Middle East to stay connected from first task to last resolution.
Two Powerful Systems. One Integrated Platform.
Choose task management, support ticketing, or both — TECHTEEK adapts to how your organization actually works.
Task Management System
Plan projects, assign tasks and subtasks, track progress with Kanban and table views, and keep every department aligned with role-based dashboards and reports.
Support Ticketing System
Receive tickets from internal teams, customer portals, and automated flows. Track every issue through five clear statuses, link to client products, and measure response performance with CRM dashboards.
Integrated Platform
Combine both systems so project tasks and support tickets share context. Escalate a ticket into a task, reference tasks from ticket responses, and see the full picture in unified reports.
Everything Your Team Needs — Built In
Nine feature groups designed to eliminate tool sprawl and keep your operations running from a single platform.
Work & Task Management
Create projects with hierarchical tasks and subtask checklists. Switch between Kanban boards and table views. Assign owners, set deadlines, and track completion across departments.
Tickets & Support
Handle tickets from three sources — internal requests, customer portal submissions, and automated flows. Five statuses guide every ticket from open to resolved, with full audit trails.
Smart Support Center
Build visual question maps with six node types to guide customers to answers before they submit a ticket. Connect knowledge base articles, collect structured input, and reduce ticket volume.
Collaboration & Messaging
Comment on tasks and tickets in context. Tag team members, attach files, and keep all communication linked to the work item — no separate chat tool required.
Reports & Analytics
Generate task completion reports, ticket response time analytics, and CRM dashboards. Filter by department, team, date range, or assignee to find actionable patterns.
Calendar & Scheduling
View task deadlines and ticket SLAs on shared calendars. Plan sprints, schedule milestones, and sync due dates so nothing slips through the cracks.
Storage & Attachments
Attach files to tasks, tickets, and knowledge base articles. Centralized storage keeps documents organized and accessible to authorized team members.
Security & Administration
Role-based access control across departments and teams. Define who can view, create, edit, or delete at every level — from organization-wide policies down to individual project permissions.
Apps & Integrations
Connect TECHTEEK with the tools your team already uses. Extend functionality with integrations that keep data flowing between your existing workflow and the platform.
Let Customers Solve Problems Before Filing a Ticket
TECHTEEK's Smart Support Center guides customers through interactive question maps to relevant knowledge base articles — reducing repetitive tickets and giving your team pre-classified, context-rich requests when human help is needed.
Customer Selects Category
The customer picks their issue type from visual support categories. A guided question flow narrows down the problem step by step using single-choice, multi-choice, and number-input nodes.
Embeddable Self-Service Portal
TECHTEEK provides a ready-to-use support widget that subscribers embed on their own website via iframe. Visitors interact with guided question flows and knowledge base articles directly on your site — and any support requests are routed straight to your TECHTEEK dashboard.
Auto-Generated Ticket
If the article doesn't help, a support ticket is created automatically with a full summary of every answer the customer gave — so your agent has complete context from the start.
Measures how many customers found their answer through knowledge base articles without creating a ticket — the higher this number, the less load on your support team.
Ready to Unify Your Tasks and Tickets?
Start a 14-day free trial — no credit card, no commitment. Choose your system and tier, invite your team, and see results in your first week.