Understanding the five ticket statuses
4 min read

Understanding the five ticket statuses

Open, In Progress, Resolved, Closed, Reopened — when to use each.

This guide walks you through everything you need to know — written for teams in Jordan and the wider Middle East who are getting started with TECHTEEK.

We designed TECHTEEK so that the most common workflows take only a few clicks. The steps below assume you have an active workspace and at least one project. If you don't, start with our 'Setting up your first workspace' guide and come back here when you're ready.

First, open the relevant section from the left-hand navigation. The interface adapts to your role — Admins see configuration options that regular Members do not. If something looks different from the screenshots, check your role from the top-right account menu.

Next, follow the on-screen prompts. Most actions in TECHTEEK include inline help text and confirmation steps, so you can experiment safely without affecting other users. Any changes you make are versioned, and Admins can roll them back from the audit log within 30 days.

If you get stuck, the in-app chat icon (bottom right) connects you to our Amman-based support team during business hours. You can also browse related articles below for deeper context, or contact us directly from the Help Center.

Need more help?

Our support team in Amman is here to help you get the most out of TECHTEEK.

Contact us